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Team: Admins
Main: Jeff_L
Level: 1028
Class: Sniper

Joined: Wed Mar 23, 2005 2:21 am
Location: Santa Clara, CA
Post Send us your dump files!
If you get a crash in Star Sonata 2, please email your dump file to dmpfile@starsonata.com and include a brief description of what you were doing when it crashed, and we will fix it.

Thank you everyone.

_________________
For support, please create a support ticket here and I will get back to you as soon as possible.


Thu Sep 15, 2011 3:31 pm
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Team: None
Main: Pure Evil
Level: 2837
Class: Shield Monkey

Joined: Fri Dec 31, 2004 7:20 am
Location: UK > Wales > Bin+ computer with boardband :p
Post Re: Send us your dump files!
You sure.. I get one every-time I close the client..


Thu Sep 15, 2011 6:24 pm
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Main: Gamepro07
Level: 1818
Class: Seer

Joined: Fri May 16, 2008 8:03 pm
Post Re: Send us your dump files!
Haven't crashed since I started on SS2Beta, cool stuff :) Will definitely do though if it happens.


Thu Sep 15, 2011 10:26 pm
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Site Admin / Dev Team
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Team: Admins
Main: Jeff_L
Level: 1028
Class: Sniper

Joined: Wed Mar 23, 2005 2:21 am
Location: Santa Clara, CA
Post Re: Send us your dump files!
If you get one every time you do X, you only need to send us one.

_________________
For support, please create a support ticket here and I will get back to you as soon as possible.


Fri Sep 16, 2011 2:59 am
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Team: Deep Space
Main: Lazerus
Level: 559
Class: Fleet Commander

Joined: Thu Jul 01, 2010 10:58 pm
Location: Australia
Post Re: Send us your dump files!
Great Work Jey and Jeff on those dump files, looks like many a little dilemma has been solved! Cheers.

I cant emphasise enough how important those dump files are for server hamster to fix all those niggling little compatability issue related failures, those that are almost impossible to cater for on an 'initial-write' for any software - thats why the guys need those dumps and explanations, they dont have 100 different types of machines to test on, We (the player base) DO! heheh!

Awsome Evolution of Star-Sonata, no doubt about it!

;-}


Sun Sep 18, 2011 4:06 am
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Joined: Thu Dec 06, 2007 12:00 pm
Post Re: Send us your dump files!
I get a crash dump just trieng to launch the game and sent in the dump file.....got no reply on it or any thing....tried running as admin but wont let mealso tried fresh installs..... any ideas??


Sat Oct 22, 2011 8:21 am
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Team: None
Main: Pure Evil
Level: 2837
Class: Shield Monkey

Joined: Fri Dec 31, 2004 7:20 am
Location: UK > Wales > Bin+ computer with boardband :p
Post Re: Send us your dump files!
[quote="Hell Spawn"]I get a crash dump just trieng to launch the game and sent in the dump file.....got no reply on it or any thing....tried running as admin but wont let mealso tried fresh installs..... any ideas??[/quote]


Send your computer specifications here along with the attached dump file via this email address. dmpfile@starsonata.com

Include Specs:

Operating System eg windows 7 32bit
Amount of RAM
Graphics (If known)

Then include a explanation were this happens such as a click of a button that triggers it or a event.

Then attach your dump file to the email.

Then sit back and relax until you get a response.


Wed Oct 26, 2011 8:46 am
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Team: Dark Traders
Main: The Smasher15
Level: 2668
Class: Shield Monkey

Joined: Sun Dec 16, 2007 7:54 am
Post Re: Send us your dump files!
Hey, its not letting me send to the dmpfile@starsonata.com, is it spelled right? i'm using comcast


Sat Nov 12, 2011 8:34 pm
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Team: Ace Corp
Main: TomteFar
Level: 215
Class: Engineer

Joined: Wed May 18, 2005 11:37 am
Post Re: Send us your dump files!
Is it relevant to send dumpfiles when playing through Wine?


Sun Nov 13, 2011 1:40 am
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Site Admin / Dev Team
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Team: Admins
Main: Jeff_L
Level: 1028
Class: Sniper

Joined: Wed Mar 23, 2005 2:21 am
Location: Santa Clara, CA
Post Re: Send us your dump files!
I'm not sure. We don't officially support wine, but you could send anyway. Please mention that you're using wine, though, so we can know.

_________________
For support, please create a support ticket here and I will get back to you as soon as possible.


Sun Nov 13, 2011 2:18 am
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Joined: Sun Oct 09, 2011 12:22 pm
Post Re: Send us your dump files!
JeffL wrote:
If you get a crash in Star Sonata 2, please email your dump file to dmpfile@starsonata.com and include a brief description of what you were doing when it crashed, and we will fix it.

Thank you everyone.



where do i get the dump file, cause i dont think itz making one. thanks.. have yet to make it past video settings page.


Sun Nov 13, 2011 6:40 pm
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Team: Dark Traders
Main: The Smasher15
Level: 2668
Class: Shield Monkey

Joined: Sun Dec 16, 2007 7:54 am
Post Re: Send us your dump files!
i can't send to dmpfile@starsonata.com, i can't play! please help. SS2 crashes once i start it.


Mon Nov 14, 2011 4:44 pm
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Joined: Wed Nov 16, 2005 8:27 am
Post Re: Send us your dump files!
X Box543 wrote:
i can't send to dmpfile@starsonata.com, i can't play! please help. SS2 crashes once i start it.



Are you using XP? if so there is a problem that they tell me they are working on.


Mon Nov 14, 2011 4:59 pm
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Team: Zephyr
Main: Fire Gem
Level: 2203
Class: Gunner

Joined: Mon Apr 12, 2010 3:23 am
Post Re: Send us your dump files!
Ya, me too, I am having problem with SS2 on windows xp, send my dump files 2 days ago. Hopefully, they can fix it before the uni reset.

Can't even log on now. It just keep crashing my computer. =(


Wed Nov 16, 2011 2:32 am
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Team: The Great Armada
Main: Xonok6
Level: 590
Class: Berserker

Joined: Fri Jul 11, 2008 4:31 am
Post Re: Send us your dump files!
Lol, also XP, also crashing. But you can forget about dump files, i dont get dump files when my computer crashes.

_________________
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Grow a vagina, those things take a pounding.


Wed Nov 16, 2011 10:29 am
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