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JeffL
Site Admin / Dev Team
Team:
Main: Jeff_L
Level: 1028 Class:
Sniper
Joined: Wed Mar 23, 2005 2:21 am Location: Santa Clara, CA
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Big Rollback today
Today we suffered a rollback of about 24 hours because the first time we ran the game on the new server, we accidentally ran it as root. After the patch yesterday it ran as non-root and was unable to save any files because the directory for the save was created under root the first time.
I am really sorry for this mistake and all that everyone has lost because of it.
I know it doesn't compensate, but just for fun as partial compensation, I am tripling the mod rate of items found in DG's for the next 24 hours.
_________________ For support, please create a support ticket here and I will get back to you as soon as possible.
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Fri Jan 02, 2009 11:41 pm |
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Nabaco
Team:
Main: Nabaco's Fort
Level: 20 Class:
None
Joined: Wed Aug 01, 2007 4:59 pm Location: ...[BOX OF NOTHING]
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Re: Big Rollback today
Found in DGs?
_________________
JeffL wrote: Why does the forum now have super-slow yellow snow? http://i449.photobucket.com/albums/qq21 ... ed1555.png
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Sat Jan 03, 2009 12:21 am |
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villiroth
Team:
Main: norrath
Level: 1806 Class:
Seer
Joined: Mon Aug 27, 2007 12:28 pm Location: in my secret lair planing the downfall of mankind
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Re: Big Rollback today
oh great, nice try but triple rate for 24hrs isnt much. try the rest of the weekend and you might get a better response.
Also could we get a word on whether on not an extra day will be tacked onto the end of our subs?
Sorry if this sounds pissy, I just got done attacking Demiser.
_________________
Tobal wrote: I think Jesus V2 needs a cake... Aurora Ex Machina wrote: Julian cannot post, because the FBI are watching
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Sat Jan 03, 2009 1:36 am |
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JonC
Dev Team
Joined: Fri Nov 16, 2007 4:02 pm Location: San Francisco
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Re: Big Rollback today
We basically royally screwed up. There was nothing we could do once we discovered the problem this evening. There was literally no data to restore from. The data failed to write.
I literally feel sick to my stomach about the situation today. Probably not as bad you the player but still awful. We'll continue to discuss what we can do to restore faith in SS about this.
_________________ JonC :: Star Sonata Dev Star Sonata » YouTube Channel :: Twitter Feed :: Bug Database :: Wiki For support, please create a support ticket here.
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Sat Jan 03, 2009 1:52 am |
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villiroth
Team:
Main: norrath
Level: 1806 Class:
Seer
Joined: Mon Aug 27, 2007 12:28 pm Location: in my secret lair planing the downfall of mankind
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Re: Big Rollback today
Im no computer whiz but I understand why the RB was 24 instead of 1 or 2 hrs.
Could we get an answer as to why several players were told it was cool to work on colonys, go lvl, go DG and whatnot when a hour later a RB was forced?
Wouldnt have made more sense to check the logs and refund those players lost creds and/or items?
_________________
Tobal wrote: I think Jesus V2 needs a cake... Aurora Ex Machina wrote: Julian cannot post, because the FBI are watching
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Sat Jan 03, 2009 2:01 am |
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kiko1
Joined: Fri Jun 27, 2008 12:07 am
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Re: Big Rollback today
well due to the point they allready stated, when they screwed up, it probably wasnt possible to retrive those records... you know when it comes to computers sometimes its not just as easy as copy and paste. and this mistake is a problem that could prolly be fixed by making all money drops tripple for a day rather than just DG drops... but hey what do i know im just a ftp (again) and i have absolutly no programing experiance... i just make guesses in horribly misspelled posts baised on common since ps: i will go p2p again when i can, dont judge me...
_________________ I AM TUROK! >and teh ORIG kiko< I <3 PWNING N00bS (for the life of me i cannot figure out as to why when i talk everything is about me, is a habit i need to change)
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Sat Jan 03, 2009 2:13 am |
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JeffL
Site Admin / Dev Team
Team:
Main: Jeff_L
Level: 1028 Class:
Sniper
Joined: Wed Mar 23, 2005 2:21 am Location: Santa Clara, CA
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Re: Big Rollback today
I have also added a free day to everyone's subscription time.
_________________ For support, please create a support ticket here and I will get back to you as soon as possible.
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Sat Jan 03, 2009 2:52 am |
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SolarEclipse
Team:
Main: AssRaider
Level: 3307 Class:
Speed Demon
Joined: Tue Oct 30, 2007 6:47 pm Location: behind you
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Re: Big Rollback today
i lost a panther commod any compensation
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Sat Jan 03, 2009 3:26 am |
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JeffL
Site Admin / Dev Team
Team:
Main: Jeff_L
Level: 1028 Class:
Sniper
Joined: Wed Mar 23, 2005 2:21 am Location: Santa Clara, CA
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Re: Big Rollback today
villiroth wrote: Could we get an answer as to why several players were told it was cool to work on colonys, go lvl, go DG and whatnot when a hour later a RB was forced? Because I didn't realize how badly things were messed up because the DB had been saving while the main save files hadn't. When we figured that out, we decided to roll both the DB and the save files back to the same point so that everything would be in sync.
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Sat Jan 03, 2009 3:26 am |
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JeffL
Site Admin / Dev Team
Team:
Main: Jeff_L
Level: 1028 Class:
Sniper
Joined: Wed Mar 23, 2005 2:21 am Location: Santa Clara, CA
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Re: Big Rollback today
I can leave the triple chance at modded DG loot for the rest of the weekend.
_________________ For support, please create a support ticket here and I will get back to you as soon as possible.
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Sat Jan 03, 2009 3:27 am |
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thebattler35
Team:
Main: thebattler36
Level: 1791 Class:
Shield Monkey
Joined: Sun Apr 24, 2005 3:24 am Location: Glasgow, Scotland
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Re: Big Rollback today
JeffL wrote: I can leave the triple chance at modded DG loot for the rest of the weekend. can i have 30b because i'm a noob and cant deal with the "stress" of a RB pleaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaseee
_________________
Octo wrote: QFT Octo either owned the fish initially, or scooped it when he podded any/all of the above.
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Sat Jan 03, 2009 3:31 am |
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Valtuda
Team:
Main: Valtuda
Level: 1564 Class:
Speed Demon
Joined: Sun Jan 29, 2006 1:59 am Location: Zuidland -- Farmerland
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Re: Big Rollback today
JeffL wrote: I can leave the triple chance at modded DG loot for the rest of the weekend. That hardly compensates. ~Valtuda
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Sat Jan 03, 2009 4:20 am |
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Enji
Member
Joined: Sat Apr 30, 2005 3:50 pm
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Re: Big Rollback today
A thought occured to me........ Isnt there a chmod command that could give right access to all users ? Shouldnt the server have been able to write then, and just wait for the next savepoint to save both DB and file ?
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Sat Jan 03, 2009 6:40 am |
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b1gshooter
Joined: Tue Jan 01, 2008 6:26 am
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Re: Big Rollback today
Even if they had chmod'ed the files, they would've had to HUP the server for the state to update.. I'm not really familiar with how the SS server stuff works, but I do know from expierence that changing permissions on the fly has the potential for trouble. The admins made the only logical call given the circumstances.. Thank being said..
NEVER EVER EVER run the server as root xD That's just begging to get hax3d
If this is a transition to linux from a non-unix OS it has gone REMARKABLY well, and If a few rollbacks is the worst of it, than you guys truely do have you shit together.. I've migrated my fair share of band-aid ridden programming.. It never goes off with out a few bumps, and I'd rather the be this than someone haxing the server and deleting everthing or something diabolical..
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Sat Jan 03, 2009 7:46 am |
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urjuhh
Team:
Main: Limpa
Level: 3143 Class:
Shield Monkey
Joined: Mon Jan 16, 2006 11:09 am
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Re: Big Rollback today
you need to HUP the darn thing if the app opens files at startup
if the thing tries to open file and write and then close file when needed, then chmod should be enough. thats if the data doesn't depend on previously written data
_________________ wiki is the father, wiki is the mother
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Sat Jan 03, 2009 7:57 am |
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