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[ 5 posts ] |
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The Smiley One
Site Admin / PR Admin
Joined: Thu Jan 31, 2008 4:19 am
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Ticket system crash
This morning the server had a little problem and we were forced to reboot it. As an unfortunate result the ticket system was lost. The system is now up and running again, but if you had any unresolved ticket awaiting admin reply, please create a new ticket, so that we may help you.
We are sorry for any inconvenience this has caused, and Jey is working on making sure this does not happen again.
_________________ For support please create a support ticket at http://www.starsonata.com/support P.S. Client 2 is the real answer to the meaning of life, the universe and everything. 42 is just a myth!
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Wed Jan 07, 2009 8:25 am |
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Takuhi
Team:
Main: Takuhi
Level: 966 Class:
Speed Demon
Joined: Sat Nov 26, 2005 9:15 am
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Re: Ticket system crash
Don't you people back up that sort of thing? It sounds like you guys are having a nightmare with the new Amazon server. Good luck and I'm sure that all these teething problems are worth it in the end.
_________________ DO NOT GOOGLE ZONURA
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Wed Jan 07, 2009 8:59 am |
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The Smiley One
Site Admin / PR Admin
Joined: Thu Jan 31, 2008 4:19 am
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Re: Ticket system crash
Yes, of course we normally run backup of these things. I wont go into the technical aspects of it, but Jey needed to setup some stuff first, and we didnt expect that the server crash would bring down the ticket system.
_________________ For support please create a support ticket at http://www.starsonata.com/support P.S. Client 2 is the real answer to the meaning of life, the universe and everything. 42 is just a myth!
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Wed Jan 07, 2009 11:49 am |
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newman233
Member
Team:
Main: Kangaroo_blob
Level: 3102 Class:
Berserker
Joined: Wed Oct 18, 2006 9:37 pm Location: Married to: CSE
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Re: Ticket system crash
Was this by any chance linked the main server problem?
Kanga
_________________
Illegitimi Non Carborundum
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Fri Jan 09, 2009 3:05 pm |
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mincher2k4
Team:
Main: Minch
Level: 2358 Class:
Speed Demon
Joined: Thu Sep 09, 2004 11:05 am Location: Wales , South Wales
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Re: Ticket system crash
keep up the good work
ive never seen ss admins in all my time of playing work so hard
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Sat Jan 10, 2009 5:15 pm |
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