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Tomzta09
Team:
Main: Combustion
Level: 5116 Class:
Berserker
Joined: Mon Feb 02, 2009 2:57 pm Location: United Kingdom
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Why do tickets take over 3 days to get a response?
Why? =/
_________________ NEXT HYPE
XxTommyxX, Daedalus, Combustion, Dr Eggman, Dr Combustica, Joew121, fghetfs
password wrote: dang trevor....you take this game so serious
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Sat Feb 18, 2012 6:42 am |
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fruits
Team:
Main: Fruits
Level: 2157 Class:
Fleet Commander
Joined: Wed Nov 25, 2009 5:31 am
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Re: Why do tickets take over 3 days to get a response?
They dont..
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Sat Feb 18, 2012 6:42 am |
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Madridista
Joined: Sat Nov 12, 2011 7:03 pm
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Re: Why do tickets take over 3 days to get a response?
_________________ Giovani dos Santos ... Olé!
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Sat Feb 18, 2012 8:19 am |
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andezrhode3
Team:
Main: Prommilypicklesomnom
Level: 3207 Class:
Engineer
Joined: Sat Sep 24, 2011 9:41 am
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Re: Why do tickets take over 3 days to get a response?
Just you, they don't like you.
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Sat Feb 18, 2012 8:44 am |
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thijs12b
Member
Team:
Main: Aku'Qa
Level: 2620 Class:
Berserker
Joined: Sun Nov 07, 2010 8:08 am
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Re: Why do tickets take over 3 days to get a response?
God hates armyfags
_________________ My Characters (to avoid confusion): Xenophanes, Protagoras, Error Message, Aku'Qa and Unfriendly
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Sat Feb 18, 2012 11:21 am |
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andezrhode3
Team:
Main: Prommilypicklesomnom
Level: 3207 Class:
Engineer
Joined: Sat Sep 24, 2011 9:41 am
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Re: Why do tickets take over 3 days to get a response?
thijs12b wrote: God hates armyfags Lets get Jesse Jackson and MARCH ON THEIR ASS!
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Sat Feb 18, 2012 11:28 am |
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lordjeroen
Team:
Main: number666.5
Level: 1885 Class:
Fleet Commander
Joined: Wed May 03, 2006 4:12 pm Location: in hell drinking beer
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Re: Why do tickets take over 3 days to get a response?
because sometimes it takes 30 mins and sometimes it takes 2 weeks
_________________
Jey123456 wrote: well, up for a reasonable amount of time then ! It should last till next crash! s_m_w wrote: Space Dragons! Because normal dragons are not awesome enough.
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Sat Feb 18, 2012 1:50 pm |
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JeffL
Site Admin / Dev Team
Team:
Main: Jeff_L
Level: 1028 Class:
Sniper
Joined: Wed Mar 23, 2005 2:21 am Location: Santa Clara, CA
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Re: Why do tickets take over 3 days to get a response?
Depends on the type of ticket. Each category goes to a different person. Also, sometimes some people are busy for a couple days. Other times a ticket can be submitted and the person who handles it isn't sure what to do about it, so they make a note that only support people can read and pass it on to someone else, and that other person might make a note and pass it back, etc, before we decide on the response.
_________________ For support, please create a support ticket here and I will get back to you as soon as possible.
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Sat Feb 18, 2012 4:44 pm |
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Tomzta09
Team:
Main: Combustion
Level: 5116 Class:
Berserker
Joined: Mon Feb 02, 2009 2:57 pm Location: United Kingdom
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Re: Why do tickets take over 3 days to get a response?
It never used to be like that =/ Tickets used to get answered within 24 hours or even quicker...
_________________ NEXT HYPE
XxTommyxX, Daedalus, Combustion, Dr Eggman, Dr Combustica, Joew121, fghetfs
password wrote: dang trevor....you take this game so serious
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Sun Feb 19, 2012 6:35 am |
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zhuang281
Team:
Main: Dark Phantom
Level: 2387 Class:
Berserker
Joined: Sat Dec 29, 2007 8:24 pm Location: In Phatnoms world
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Re: Why do tickets take over 3 days to get a response?
I bet Jeff could get more people on board to help, but people like DoW complain about admin teams!
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Sun Feb 19, 2012 8:15 am |
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Tomzta09
Team:
Main: Combustion
Level: 5116 Class:
Berserker
Joined: Mon Feb 02, 2009 2:57 pm Location: United Kingdom
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Re: Why do tickets take over 3 days to get a response?
zhuang281 wrote: I bet Jeff could get more people on board to help, but people like DoW complain about admin teams!
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_________________ NEXT HYPE
XxTommyxX, Daedalus, Combustion, Dr Eggman, Dr Combustica, Joew121, fghetfs
password wrote: dang trevor....you take this game so serious
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Sun Feb 19, 2012 8:43 am |
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fruits
Team:
Main: Fruits
Level: 2157 Class:
Fleet Commander
Joined: Wed Nov 25, 2009 5:31 am
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Re: Why do tickets take over 3 days to get a response?
An pic of u Draco!
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Sun Feb 19, 2012 9:10 am |
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zhuang281
Team:
Main: Dark Phantom
Level: 2387 Class:
Berserker
Joined: Sat Dec 29, 2007 8:24 pm Location: In Phatnoms world
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Re: Why do tickets take over 3 days to get a response?
Tomzta09 wrote: zhuang281 wrote: I bet Jeff could get more people on board to help, but people like DoW complain about admin teams! An incorrect use of a demotivational.
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Sun Feb 19, 2012 4:59 pm |
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yugioh124
Team:
Main: yugioh
Level: 1854 Class:
Fleet Commander
Joined: Mon Aug 22, 2005 8:17 am Location: Classified
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Re: Why do tickets take over 3 days to get a response?
Protip: If your ticket involves something that affects you personally, use in-game help request, not bugs. Bugs are for exploits that don't have an immediate impact on you, and will typically take ages to get a response. In-game help requests usually get at least an initial response within a day. If you lost items due to a bug, or something, that falls under the help request category.
_________________
Dorin Nube wrote: Nipples aren't the only danger here.
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Mon Feb 20, 2012 12:57 pm |
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Tomzta09
Team:
Main: Combustion
Level: 5116 Class:
Berserker
Joined: Mon Feb 02, 2009 2:57 pm Location: United Kingdom
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Re: Why do tickets take over 3 days to get a response?
Its just that several times I have sent in Ticket's and I haven't gotten a reply for atleast 3 days. About six months ago It would only take a few hours to 2 days...
_________________ NEXT HYPE
XxTommyxX, Daedalus, Combustion, Dr Eggman, Dr Combustica, Joew121, fghetfs
password wrote: dang trevor....you take this game so serious
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Mon Feb 27, 2012 12:49 pm |
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