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Main: The Golden Orb
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Joined: Wed Apr 08, 2009 8:06 pm
Post Unexpected Server downtime 21/04/11 to 22/04/11
Star Sonata would like to express our apologies for the unexpected downtime that occurred between 21st and 22nd April 2011.

Unfortunately the Amazon Cloud where the servers are located experienced server problems throughout the day. This caused Star Sonata to crash. As the problem was situated within the Amazon Cloud there was little we could do until they resolved the problem.

We constantly kept close watch on their status updates and as soon as enough repairs had been completed we took a snapshot of the drives, moved StarSonata services over to another instance, completed database and drive scans and brought Star Sonata back online.

The SS admins have been working throughout the night to bring Star Sonata back up at the earliest opportunity, however this possibility was primarily down to the progress of the Amazon Cloud repairs.

We are fully aware that this downtime so close to reset will have consequences for you as you prepare for reset and we are currently discussing ways to repair the loss of time. In particular to the loss of building time for constructions currently in progress.

A post will be put up in the near future detailing what we will do in respect to the downtime and affect on current constructions.

In the meantime we are in the process of restarting SS and checking that the backups are all correct and that Star Sonata will be in a stable state.

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In short, the servers where StarSonata are hosted experienced major problems. Amazon Cloud who maintains and runs these servers have been working around the clock to resolve the issues. There was little we could do until the Amazon Cloud Servers were fixed.

Although repairs are still ongoing we have moved StarSonata to a repaired server and we are busy bringing it back online.

We know that builds will have been delayed and we are discussing what we can do to help this.

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We thank you for your patience and again apologise for the inconvenience.

If you wish to receive frequent updates or have any questions you may chat with me on the Star Sonata IRC chat.

IRC Server : www.starsonata.com
Channel : #starsonata

ORB

_________________
Where did the Hive come from ?
What are all the commods for ?
What happens when the Hive matures ?


Fri Apr 22, 2011 1:52 pm
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Content Dev
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Team: none
Main: The Golden Orb
Level: 3
Class: None

Joined: Wed Apr 08, 2009 8:06 pm
Post Re: Unexpected Server downtime 21/04/11 to 22/04/11
The server is up and there seems to be approximately a 3-5 hour rollback from the point that the server crashed.

When logging on for the first time you will need to do a client patch.

This is to add new content into the game.

Happy hunting on what that content is.

_________________
Where did the Hive come from ?
What are all the commods for ?
What happens when the Hive matures ?


Fri Apr 22, 2011 2:03 pm
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